TC999 Privacy Policy – How We Protect Your Data in Pakistan

1. Introduction

This Privacy Policy explains how TC999 ("we", "us", "TC999") collects, uses, stores and protects the personal information of members who use the TC999 website at tc999.click and all related services. TC999 is an online casino and sports betting platform built specifically for Pakistani players, and this policy reflects that focus — addressing the specific payment methods, identity documents and communication channels that are most relevant to our members in Pakistan.

Privacy is not a box we tick at TC999 — it is a genuine commitment. Pakistani players trust TC999 with their CNIC details, their mobile wallet information and their personal preferences. We take that trust seriously. This policy tells you exactly what we do with that information, in plain language, without jargon designed to obscure the truth.

By registering an account at TC999 or using any of our services, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described here. This policy should be read alongside the TC999 Terms and Conditions, which govern the overall relationship between you and TC999.

2. What Personal Information TC999 Collects

TC999 collects personal information in order to operate its services, verify member identities, process payments and comply with its legal obligations. The categories of information we collect are:

TC999 only collects information that is necessary for the purposes stated above. We do not collect sensitive personal information (such as biometric data, health information or religious beliefs) beyond what is contained in standard CNIC documents required for Pakistani KYC compliance.

3. How TC999 Collects Your Information

TC999 collects your personal information through the following channels:

• Directly from you: When you register a TC999 account, complete KYC verification, make a deposit or withdrawal, contact our support team or respond to a TC999 promotional communication.
• Automatically from your device: When you visit tc999.click, TC999's servers automatically log your IP address, device type, browser version and session information. This happens whenever any person loads a TC999 page, whether or not they are logged in.
• Through cookies and similar technologies: TC999 uses cookies to maintain your login session, remember your preferences and analyse how the platform is being used. Full details are in Section 9 below.
• From payment processors: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or bank card, TC999 receives transaction confirmation data from the payment processor. TC999 does not store your full mobile wallet PIN, card number or bank login credentials — only the transaction reference and the account identifier needed to process the payment.
• From identity verification partners: TC999 may use third-party identity verification services to check the authenticity of submitted CNIC documents. These services confirm the document's validity and the match between the photo and your selfie without retaining a separate copy of your documents.

4. How TC999 Uses Your Personal Information

TC999 uses the personal information it collects for the following purposes:

• Account management: Creating and maintaining your TC999 account, processing logins, recovering passwords and communicating account-related notifications.
• Payment processing: Executing deposits and withdrawals in PKR through your chosen payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard).
• Identity verification: Confirming your age (18+), verifying that the name on your TC999 account matches your CNIC and ensuring that payment methods belong to you as required under TC999's KYC policy.
• Legal compliance: Fulfilling TC999's obligations under applicable anti-money laundering (AML) regulations, including maintaining records of transactions and member identities for the required statutory periods.
• Fraud prevention and security: Detecting unusual login activity, identifying suspicious betting patterns, preventing multi-account abuse and protecting TC999 members from unauthorised access to their accounts.
• Customer support: Responding to queries, resolving disputes and maintaining records of support interactions for quality assurance purposes.
• Platform improvement: Analysing how Pakistani members use TC999 in order to improve game selection, interface design, payment flows and promotional relevance.
• Marketing and promotions: Sending TC999 members information about relevant bonuses, PSL season promotions, new games and other offers — but only where you have not opted out of such communications. See Section 12 for how to opt out.

5. Legal Basis for Processing

TC999 processes your personal information on the following legal bases:

• Contractual necessity: Processing required to deliver the TC999 services you have registered for — account creation, game access, payment processing and customer support. Without this processing, TC999 cannot provide its services to you.
• Legal obligation: Processing required to comply with applicable laws and regulations — particularly anti-money laundering obligations that require TC999 to verify member identities, retain transaction records and report suspicious activity to relevant authorities.
• Legitimate interests: Processing carried out to pursue TC999's legitimate business interests, such as fraud prevention, security monitoring and platform improvement, provided those interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications, optional cookies and any other purpose where TC999 specifically asks for your consent before proceeding. Where your consent is the basis for processing, you have the right to withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.

6. Sharing Your Personal Information

TC999 does not sell, rent or trade your personal information to any third party for their own marketing purposes. We share your information only in the following limited circumstances:

• Payment processors: TC999 shares the minimum information necessary with Easypaisa, JazzCash, NayaPay, SadaPay and bank partners to execute deposits and withdrawals. These processors handle your payment data under their own privacy policies and are contractually bound to protect it.
• Identity verification services: TC999 may share CNIC details with licensed identity verification partners to confirm document authenticity. These partners do not retain your documents beyond the verification period.
• Game providers: TC999's live casino and slot games are provided by third-party software companies. These providers may receive a session token and game activity data necessary to deliver the game. They do not receive your full TC999 profile or payment information.
• Legal and regulatory authorities: TC999 is required to disclose member information to relevant authorities when legally obligated to do so — for example, in response to a valid court order, law enforcement request or regulatory audit. TC999 will notify affected members of such disclosures where legally permitted.
• Internal group companies: TC999 may share data within its own corporate group for operational purposes, subject to the same privacy standards described in this policy.

All third parties who receive TC999 member data are contractually required to handle it securely, use it only for the stated purpose and comply with applicable privacy laws. TC999 conducts due diligence on all data processors before engaging with them.

7. Payment Data & PKR Transactions

TC999 operates entirely in Pakistani Rupees (PKR) and partners with local payment providers that Pakistani members use daily. How TC999 handles your payment information is important and is explained here specifically:

• TC999 does not store your Easypaisa or JazzCash PIN, your internet banking password or your full debit/credit card number. These credentials are entered directly into the payment provider's interface and TC999 receives only a transaction confirmation reference.
• TC999 stores the account identifier (mobile number or account name) associated with each payment method you use, in order to verify that it belongs to you and to process future withdrawals to the same account.
• TC999 maintains a complete transaction history for every deposit and withdrawal on your account. This history is visible to you in your TC999 account dashboard and is retained by TC999 for a minimum of five years to meet AML record-keeping requirements.
• Payment data is stored on encrypted servers with access restricted to authorised TC999 personnel only. No payment data is stored in plain text at any point in TC999's systems.

8. KYC & Identity Document Handling

TC999 requires identity verification (KYC) before processing withdrawals. This typically involves your CNIC, a selfie with your CNIC and proof that your payment method is registered in your name. Given the sensitivity of these documents, TC999 applies the following specific protections:

• All submitted KYC documents are uploaded via an SSL-encrypted connection directly to TC999's secure document storage system. They are never transmitted via email, WhatsApp or any unencrypted channel.
• TC999's KYC documents are stored in an access-controlled environment where only authorised compliance team members can view them. Access is logged and audited.
• KYC documents are used solely for identity verification. They are not used for any other purpose, shared with any third party beyond the identity verification partners described in Section 6, or used to build profiles for marketing targeting.
• TC999 does not display your full CNIC number in your public account dashboard. Only partially masked identifiers are shown after verification is complete.
• Once a TC999 account is closed and the minimum legal retention period has elapsed, KYC documents are securely deleted from TC999's systems in accordance with the data retention policy described in Section 10.

TC999's KYC process is designed to be straightforward for Pakistani members. If you experience any difficulty with the verification process, our 24/7 support team can walk you through each step.

9. Cookies & Similar Technologies

TC999 uses cookies and similar technologies on its website. A cookie is a small text file placed on your device when you visit tc999.click. Cookies help TC999 deliver a better experience to Pakistani members — keeping you logged in, remembering your preferences and helping us understand which parts of the platform work best.

You can manage optional cookies through your browser settings at any time. Disabling optional cookies will not prevent you from using TC999, but some personalised features may not work as expected. TC999 does not use advertising cookies or cookies that track your activity across other websites.

10. Data Retention

TC999 retains your personal information for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The specific retention periods at TC999 are:

• Active account data (registration details, preferences, contact information): Retained for the lifetime of your TC999 account plus 12 months after voluntary closure.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of five years from the date of each transaction, as required by anti-money laundering regulations applicable to TC999.
• KYC documents (CNIC scans, selfies, payment proofs): Retained for the lifetime of your TC999 account plus five years, after which they are securely deleted.
• Support communications (chat logs, emails): Retained for two years from the date of the last communication in each ticket, for dispute resolution and quality assurance purposes.
• Technical and security logs (IP logs, login records): Retained for 90 days for security monitoring, after which they are anonymised or deleted.
• Accounts closed due to fraud or Terms breach: TC999 may retain data from such accounts for up to seven years to support legal proceedings or regulatory investigations.

When data reaches the end of its retention period, TC999 securely deletes it from all active systems. Backup copies are purged on the next scheduled backup cycle following deletion from active systems.

11. Data Security at TC999

TC999 uses industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. The key security measures in place at TC999 include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and TC999's servers. The padlock in your browser confirms this connection is active.
• Encrypted database storage for all sensitive personal data including CNIC information, payment identifiers and account credentials.
• Multi-factor authentication (MFA) for all TC999 staff who have access to member personal data, and optional MFA for TC999 member accounts.
• Role-based access controls ensuring that TC999 staff can only access the member data required for their specific role. Compliance team members can access KYC documents; customer support agents can see account and transaction history but not full document scans.
• Regular security audits by independent third-party security firms covering TC999's web application, payment infrastructure and data storage systems.
• Intrusion detection systems that monitor TC999's network for unusual access patterns and generate alerts for immediate investigation.

Despite TC999's security measures, no online system is completely immune from risk. In the event of a data breach that affects TC999 member personal information, TC999 will notify affected members without undue delay and take immediate steps to contain the breach and minimise its impact.

12. Your Privacy Rights as a TC999 Member

As a member of TC999, you have the following rights with respect to your personal data. To exercise any of these rights, contact the TC999 support team at support@tc999.click or through in-platform live chat.

TC999 will not charge any fee for data rights requests and will respond within 30 calendar days. Where a request is particularly complex, TC999 may extend this period by a further 30 days and will notify you accordingly.

13. Protection of Minors

TC999 is strictly an 18+ platform. TC999 does not knowingly collect personal information from anyone under the age of 18, and it is a violation of TC999's Terms and Conditions for any person under 18 to register or use the platform.

TC999's age verification processes are designed to detect and prevent underage registration. If TC999 discovers that a member is under 18, the account will be immediately closed, all activity will be voided and any funds deposited by the minor will be returned to the source payment method. Any personal data collected during the period of underage use will be deleted from TC999's systems.

If you are a parent or guardian who believes a minor may have registered at TC999 using your payment details or phone number, please contact TC999 support immediately. We will investigate and act promptly.

14. Changes to This Privacy Policy

TC999 may update this Privacy Policy from time to time as our services evolve, as new payment methods are added or as legal requirements change. When we update this policy:

• The "Last updated" date at the top of this page will be changed to reflect the revision date.
• For material changes that significantly affect how TC999 handles your personal data, we will notify registered members directly — typically via an in-platform notification or a message to the mobile number on file — at least 7 days before the change takes effect.
• Minor changes that do not materially affect your rights (such as clarifications of existing language) will be made without direct notification, though the updated date at the top of the page will always reflect when any change was made.
• Continued use of TC999 after the effective date of a Privacy Policy update constitutes your acceptance of the revised terms.

TC999 recommends bookmarking this page and reviewing it periodically. If any change to this policy concerns you, you have the right to contact TC999 to discuss it or to close your account before the change takes effect. Account closure instructions are available in Section 13 of the TC999 Terms and Conditions.

15. How to Contact TC999 About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or the way TC999 handles your personal information, please get in touch:

• Email: support@tc999.click — for written privacy requests, data access requests and formal complaints.
• Live Chat: Available 24/7 on the TC999 website — for immediate privacy queries and account-related data questions.
• WhatsApp / Telegram: TC999 support channels listed in your account dashboard — for quick queries during live match hours or outside standard business hours.

TC999 takes all privacy queries seriously. You will receive an acknowledgment within 24 hours of any written privacy request and a full substantive response within 30 calendar days. If TC999 cannot resolve your concern to your satisfaction, you have the right to raise the matter with the relevant regulatory authority in your jurisdiction.